Privacy Policy

1. Information We Collect

When you create an account, place an order, or contact us, we may collect:

• Name, email address, and phone number
• Delivery addresses and recipient details
• Order history and preferences
• Payment confirmation details from Razorpay (we never store your card, UPI PIN, or netbanking credentials)
• Messages you send us via the contact form

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Send order confirmations and delivery updates
• Respond to enquiries and customer support requests
• Improve our website, products, and services
• Send occasional offers or newsletters, only if you've opted in

3. Payment Information

Online payments are processed by Razorpay, a PCI-DSS compliant payment gateway. Your card, UPI, and banking details are handled directly by Razorpay and are never stored on our servers.

4. Sharing of Information

We do not sell your personal information. We share it only with service providers necessary to run our business — such as our payment gateway (Razorpay), transactional email provider, and delivery staff for fulfilling your order — and only to the extent needed for that purpose.

5. Cookies

We use essential cookies to keep you signed in and to remember items in your cart. We do not use these cookies for third-party advertising.

6. Data Retention

We retain your account and order information for as long as your account is active, or as needed to comply with legal, tax, and accounting obligations.

7. Your Rights

You can review and update your profile and saved addresses anytime from your account dashboard. To request deletion of your account or data, contact us using the details below.

8. Children's Privacy

Our website is not directed at children under 18, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

10. Contact Us

For privacy-related questions or requests, reach us at support@shrinathjiflorist.com or +91 98257 56601.